Repository for customer data, with transcription, tagging and searchable insights across studies.
Dovetail is a repository for everything a company learns about its customers: recordings, transcripts, notes, surveys and support tickets in one searchable place. Highlights are tagged and roll up into insights that stay linked to their evidence, so a claim can be traced back to the moment it came from. It matters most when research needs to be reusable rather than delivered once and forgotten.
- Central customer insight repository
- Transcription and highlight tagging
- Search across every study
- Insights traceable to evidence
- Integrations with support and CRM
- Roles and permissions for teams
Recent X Posts
The Sun’s out, and so is our summer launch. Dovetail is now the Customer Intelligence Platform for your entire org—turning scattered feedback from sales calls, support tickets, and research into decision-ready intelligence. Watch the full keynote: hubs.ly/Q04pshmF0
Dovetail just got smarter. @claudeai Opus 4.8 is now live, bringing sharper analysis, stronger judgment, and more reliable outputs behind the scenes. And we've already got it running under the hood.
The biggest mistake with AI? Trusting it blindly. AI is powerful—but imperfect. Know where it shines, where it stumbles, and how to use it wisely: hubs.ly/Q03zcMgW0
Great insights are the backbone of great design. In this Outlier article, Jakob Nielsen explores how the next era of UX depends on sharing insights across disciplines, turning them into actionable steps that drive better products and experiences. 🔗 dvtl.link/3Yd67ox