AI interviewer for qualitative studies, with recruiting and analysis built around it.
Listen Labs runs qualitative studies with an AI interviewer, and wraps recruiting, screening and analysis around it. Conversations adapt to what each participant says, and the output arrives as themes with supporting quotes rather than raw transcripts. It is aimed at teams that need customer conversations without a dedicated researcher on staff.
- AI-led qualitative interviews
- Recruiting and screening included
- Adaptive conversation per participant
- Themes with supporting quotes
- No researcher required
- Studies launch in minutes
Recent X Posts
Applications for the Listen Future Founder Program close tomorrow, Oct 9. Join @ListenLabs as an engineer, work with customers, and learn from our founders and operators at @sequoia, @pearvc, @conviction, and @RibbitCapital. This is our founding cohort. Next chance to join is cohort 2. Apply: listenlabs.ai/founder-program
Here's what we learned: 1.Most of our New York one-liners didn't travel. 2. The plainest line beat the jokes: Find out what people think, why they think it, and what to do about it. 3. "AI-powered" made people think of chatbots. "Modern customer understanding" won, so that's what went on the vans. Your customers in one market aren't your customers in the next. Don't guess, just listen.
Listen Labs takes over London! Every region has its own culture, and what resonates in New York won't necessarily work in London. So we used Listen with 100 people in the UK to see if our existing messaging landed.
Listen Labs is joining @Salesforce. We’ve entered into a definitive agreement for the acquisition and expect the transaction to close in the coming months. Every day, people use Listen to hear from thousands of customers at once and turn what they say into decisions their teams can act on. They've shown what customer understanding looks like when asking customers is fast and easy. Now we get to bring that to far more companies as part of Salesforce AI Labs. Customers - you'll keep getting the Listen you know, and the people behind it stay the same. Thank you to every researcher who ran a study with us, pushed us with feedback, and made Listen better along the way. We're just getting started.